📦 LIVNX Return Policy

Our Commitment to You

Your satisfaction is our priority. At LIVNX, we aspire to deliver designer fashion that you’ll absolutely adore. If you are not entirely satisfied with your purchase, we are here to ensure your return process is as smooth and simple as possible.

1. Hassle-Free Returns & Timeframe

We offer a 14-day return policy. Please ensure that your items are sent back to us within 14 days from the date you received your order. Unfortunately, we cannot accept any returns beyond this period.

Return Shipping Fee: Customers are responsible for the return shipping fee for non-merchant-related reasons (e.g., size exchanges, personal preferences, or change of mind).
Return Address: To receive the correct return address details, please contact our Customer Service team. Ensure you provide the shipment’s tracking information once the return is dispatched.

2. Return Conditions

To qualify for a return, items must meet the following strict conditions:

Condition: Items must be unworn, unused, and in the same condition that you received them.
Packaging: Must include original tags and be returned in their original packaging.
Proof of Purchase: The original receipt or proof of purchase must be included with the return package.

Final Sale Exceptions

Please note that the following items are considered final sale and cannot be returned or exchanged:

Jewelry and Intimates: This includes bodysuits, underwear, socks, headwear, and swimwear.
Gift Cards.
Sale Items: Any item purchased with a discount of over 20% OFF is final sale.

3. Initiating a Return

To start your return process, please follow these steps:

Email Us: Send an email to info@livnx.com.
Provide Details: Include your order number, a list of the items you wish to return, and the reason for the return.
Wait for Confirmation: Our Customer Service team will review your request and provide you with the necessary return instructions and authorization.

Important: Please wait for our confirmation before sending items back, as unauthorized or unconfirmed returns will not be accepted.

4. Damages, Issues, and Exchanges

Defective or Damaged Items

If you receive an item that is defective, damaged, or incorrect, please contact us immediately upon receipt of your order. We are committed to resolving these merchant-related issues promptly and efficiently.

Exchanges

For an exchange, the simplest method is to return the original item for a refund first. Once your return is accepted, you can then place a separate order for the new item you wish to purchase.

5. Refunds

Inspection: Upon receiving and inspecting your returned item, we will notify you regarding the approval or rejection status of your refund.
Processing: If approved, the refund will be processed to your original method of payment.
Timeline: Please remember that it may take some time for the refund to be posted by your bank or credit card issuer.
Non-Refundable Fees: Please note that original shipping fees are non-refundable.

Additional Information

Promotional Adjustment: Returning part of an order may affect your eligibility for certain promotions or tiered discounts. The final refund amount will be adjusted accordingly based on the revised discount eligibility.
Price Matching: Price matching is not available for any items.

For any return-related inquiries or assistance, please contact us at info@livnx.com.